Privacy Policy

This Privacy Policy explains how Floodrest (“we”, “us”, “our”) collects, uses and discloses personal information when you visit our website or contact us for flood restoration services in Victoria.

1. What we collect

We may collect your name, phone, email, property address / suburb, details about your water damage, and basic website usage data.

2. How we collect it

We collect information when you submit a form, call us, email us, or click through from advertising.

3. Why we collect it

So we can respond to your emergency, provide services, assist with insurance, improve our site and comply with Australian law.

4. Disclosure to third parties

We may share your information with our technicians, contractors, insurers (if you ask us to), or service providers who help us run the website. We do not sell your personal information.

5. Cookies and analytics

We may use cookies and tools (like Google Analytics / Google Ads) to measure traffic and improve our marketing. You can block cookies in your browser.

6. Security

We take reasonable steps to protect personal information from misuse, loss and unauthorised access.

7. Access and correction

You can ask us what information we hold about you, or ask us to correct it: team@floodrest.com.au.

8. Australian law

We aim to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, as applicable.

Last updated: March 2025