Frequently Asked Questions
Quick answers about flooded carpets, water extraction, drying equipment, and insurance in Victoria.
For Melbourne metro we aim for same-day or within hours depending on call volume. For outer areas (up to 100km) we confirm ETA on the phone. We're available 24/7 including nights, weekends, and public holidays.
Yes. We provide photos, moisture readings, and a written restoration report that supports your insurance claim. This documentation is exactly what insurers commonly request in Victoria.
Often yes, if we get to it quickly and the water source is clean. We'll assess on site and advise clearly whether relaying or replacement is the better option — no guesswork or upselling.
Yes, we use a combination of air movers and dehumidifiers to remove moisture from building materials. We monitor daily with moisture meters until everything reaches safe levels.
We install air movers and dehumidifiers strategically throughout the affected area, then return daily to monitor moisture levels, take readings, and adjust equipment placement until everything reaches safe moisture content.
Every suburb within about 100km of Melbourne CBD — that includes Geelong side, Mornington Peninsula, and all northern, eastern, south-eastern, and western growth corridors. View our full service area list.