Privacy Policy
Last Updated: October 22, 2025
Local Carpet Cleaning Pty Ltd (ABN 15 682 871 192), trading as Floodrest ("Floodrest", "we", "us", or "our"), is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you engage our flood restoration services, including through our onboarding form or other interactions.
1. What Personal Information We Collect
We may collect the following types of personal information to provide our flood restoration services:
Contact Details: Name, address, phone number, email address, and other contact information provided via our onboarding form or direct communication.
Property Information: Details about your property (e.g., address, flood damage specifics) necessary to perform our services.
Insurance Information: Insurance policy numbers or related details you provide for reference in connection with flood restoration.
Payment Information: Billing details, such as bank or credit card information, to process payments for our services.
Other Information: Any additional information you voluntarily provide, such as feedback or correspondence, or information collected during site visits (e.g., photos of the affected area, with your consent).
2. How We Collect Personal Information
We collect personal information:
Directly from You: Through our Jotform onboarding form, emails, phone calls, or in-person interactions when you engage our services.
During Service Delivery: When we visit your property to assess flood damage or perform restoration work (e.g., noting property details or taking photos with your permission).
From Third Parties: In limited cases, we may receive information from third parties (e.g., insurance companies or property managers) with your consent or as permitted by law.
3. Why We Collect Personal Information
We collect and use your personal information for the following purposes:
To provide and manage our flood restoration services, including water extraction, drying, and cleaning.
To communicate with you about your service request, including providing quotes, invoices, or updates on work progress.
To process payments for services rendered.
To maintain records for business, legal, and tax purposes.
To respond to inquiries, complaints, or feedback.
To comply with legal obligations, such as those under the Privacy Act 1988 (Cth) or other applicable laws in Victoria, Australia.
We will only collect personal information that is reasonably necessary for these purposes.
4. Disclosure of Personal Information
We may disclose your personal information:
To Service Providers: To contractors or third-party service providers (e.g., payment processors or equipment suppliers) who assist in delivering our services, under strict confidentiality obligations.
For Legal Reasons: When required by law, such as in response to a court order, or to comply with regulatory requirements.
With Consent: To other parties (e.g., your insurer) only with your explicit consent or as directed by you.
We do not disclose your personal information to insurers or other third parties for the purpose of submitting insurance claims, as this is your responsibility under our Terms of Service.
5. Storage and Security
Storage: Personal information is stored securely in electronic systems (e.g., cloud-based platforms or secure databases) and, where applicable, in physical records at our business premises.
Security Measures: We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse, including encryption, access controls, and secure data handling practices.
Retention: We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law (e.g., tax or business record-keeping obligations). After this period, we securely destroy or de-identify the information.
6. Access and Correction
You may request access to or correction of your personal information by contacting us (see Section 10). We will respond within a reasonable period, typically within 30 days, as required by the Privacy Act 1988 (Cth).
If we cannot provide access or make corrections, we will provide written reasons and details on how to complain (see Section 9).
7. Overseas Disclosure
Floodrest primarily operates within Australia and does not routinely disclose personal information overseas. If any data is stored or processed using cloud services hosted outside Australia, we ensure that such providers comply with the APPs or equivalent privacy standards.
8. Anonymity and Pseudonymity
Where practical, you may interact with us anonymously or using a pseudonym (e.g., for general inquiries). However, providing personal information is necessary to engage our flood restoration services or process payments.
9. Complaints
If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint by contacting us (see Section 10). We will investigate and respond within 30 days. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or 1300 363 992.
10. Contact Us
For questions, requests to access or correct your information, or complaints, contact Floodrest at:
Business Name: Local Carpet Cleaning Pty Ltd (trading as Floodrest)
ABN: 15 682 871 192
Address: PO Box 125, Montmorency VIC 3094
Email: team@floodrest.com.au
Phone: (03) 7035 0623
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be available on our website or provided upon request. The version in effect at the time you engage our services applies.
By submitting our onboarding form or engaging our services, you acknowledge that you have read and understood this Privacy Policy.